Shipping Policy

Please note: Due to COVID-19, our 3rd party delivery services are experiencing heavy delays and have suspended all guaranteed ship-times. Your packages will still be shipped promptly from T.O. Dogswear, however, we cannot be held liable for these delays that are out of our control. We appreciate your patience and understanding during this difficult time.

T.O. Dogswear is not liable for packages that have a delayed delivery or have been deemed not delivered by the buyer and will not issue any refunds on non tracked packages. If you are worried about your package arriving, you should consider purchasing tracked shipping at checkout, which comes with insurance. Free standard shipping is NOT tracked or insured. All shipping fees are non-refundable. By purchasing from us, you agree with this shipping policy.

All orders are processed the same day or the following business day (excluding weekends and holidays). You will receive a confirmation email after your order has been placed. You will receive another email when your order has shipped. 

Free Shipping Across Canada

We offer free shipping across Canada with no minimum purchase required. Free shipping is by Canada Post standard mail and offers NO tracking. Canada Post delivery schedules are out of our control and as of 2020, delays can often be expected.

Tracked and Expedited Shipping

For your convenience, we also offer calculated, tracked shipping rates with the most popular carriers (UPS, Fedex and Canpar). Various carriers are offered to provide you with the best shipping option for your location, whether you are urban or rural. Calculated shipping rates will be displayed at check out. If you choose one of these options, your tracking number will be included in your shipping confirmation.

Shipping to P.O. boxes

Please be aware that only Canada Post can deliver to P.O. Boxes. If you have chosen an expedited carrier at check out such as UPS, Fedex or Canpar, they will NOT be able to deliver to a P.O. Box. Please choose Canada Post Expedited at check out when shipping a tracked package to a P.O. Box.

International Shipping

We offer international shipping to the UK and the USA only.

You will receive free shipping on all orders above $57 CAD to the UK and USA at check out.

You will have the option of shopping in Canadian Dollars or your local currency.

Should you wish to expedite your order, you will be offered various calculated carrier rates and expected shipping times at check out. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tynk Outdoor Dogswear is not responsible for these charges if they are applied and are your responsibility as the customer.