We always strive to ensure you are completely satisfied with your purchase, however, we understand that occasionally you may need to make a return or an exchange. We accept returns, exchanges or replacements up to 30 days after your order has been delivered, if it is unused and in its original condition. If product is returned showing use or wear (containing dog fur/hair, wrinkled, or dirty in any way), only partial refunds may be offered at our discretion. All exchanged items will be provided with free return shipping. Shipping costs of returned items are the responsibility of the customer. We are happy to offer store credit, full, and partial refunds depending on the situation. Please contact us at email@example.com to initiate any exchanges or returns. We will respond to your email and request the same day.
Please note: Gift cards are not eligible for returns. Some sale items may be final sale, and if so, will be marked as such on the product page.
T.O. Dogswear is not liable for packages that have a delayed delivery or have been deemed not delivered by the buyer and will not issue any refunds on non tracked packages. If you are worried about your package arriving, you should consider purchasing tracked shipping at checkout, which comes with insurance. Free standard shipping is NOT tracked or insured. All shipping fees are non-refundable. By purchasing from us, you agree with this policy.